The Consumer Council is reminding consumers what they are entitled to when buying from secondary ticket sellers. This advice comes on the back of today’s findings from Which? that show almost a quarter of tickets are going on sale via secondary ticket websites.
Which? also found that many websites were breaking consumer law by not listing the face value, restrictions and other essential ticket information.
Philippa McKeown-Brown, Head of Consumer Empowerment and Protection at The Consumer Council, said: “NI consumers have been affected in recent times with inflated ticket prices for Ed Sheeran, Adele and Carl Frampton events to name but a few. Whilst efforts are being made to better regulate the industry, there are steps consumers can take to avoid being ripped off.”
If you see tickets for re-sale from a secondary ticket agent, by law you must be given:
- Full and clear information about the event, e.g. timings, seat numbers or arena area;
- The original ‘face-value’ cost of the ticket;
- Any restrictions for the ticket(s), e.g. age limits, restricted views or limited access;
- Any specific terms and conditions, e.g. how a named ticket can be transferred to someone else; and
- A contact email must also be provided should any problems arise.
Your can also protect yourself by:
- Checking if the ticket seller belongs to the Association of Secondary Ticket Agents (ASTA), as its members must follow a code of conduct; and
- Never buying from someone on the street or near the venue – if the tickets aren’t genuine you’ll lose your money and miss out on the event.
For more information download a copy of the ‘Buying secondary tickets for concerts and events’ factsheet from The Consumer Council website www.consumercouncil.org.uk or call 0800 121 6022 for a free copy. If you experience a problem with tickets bought contact Consumerline on 0300 123 6262.